Awards, Reviews and our Focus on Customer Success

SiteLink Reliability - part 3 of 3

Since its launch in 2006, SiteLink Web Edition continues to set the standard for reliability, help owners make more money and improve the user experience – all while keeping up with changing technologies and an evolving marketplace. Our commitment to the success of our customers is an integral part of our everyday operations.

Highlights

• Reviews and ratings from SiteLink users remain stellar as growth continues
• Customer engagement key to SiteLink’s success
• SiteLink Marketplace partners add value, flexibility to self-storage operators
• Customers rely on SiteLink to offer new ways to stay competitive in a changing marketplace

The world’s most widely used self-storage management software

Thousands of self-storage locations depend on SiteLink to manage their daily operations. Since 1999, SiteLink has won multiple awards for its innovative features and intuitive, user-friendly interface. SiteLink remains the only software company to win the Inside Self-Storage (ISS) “Best Management Software” all 7 years. Plus, more than half of all “Facility of the Year” award winners since 2004 use SiteLink. Retention remains high as people stay with software that delivers solid results.

A quick online search shows SiteLink’s overall customer ratings of 5.0/5 on Google, Software Advice™ and Capterra. Centreforce Technology Group, the sales and support arm of SiteLink for the Australasian region, was awarded the 2017 Service Member of the Year recognition – the third time in 4 years. These repeated awards and high ratings reflect customer loyalty resulting from continued innovation and reliability.

Continued innovation, engagement with customers

SiteLink engages its customers, the largest software user base in self-storage, by responding with new features built on both customer suggestions and technologies from outside the industry. Key innovations this past year include the launch of the SiteLink Certified Professional training and development course, expanded Lead to Lease workflow, and the launch of the online community for SiteLink users, StorageForum.

“Each and every day, SiteLink relies on feedback from customers, offers the highest quality customer service and invest in state-of-the-art technology in order to improve our products,” said Markus Hecker, SiteLink’s COO, “and our customers count on this.”

Understanding and facing today’s challenges

Self-storage operators face the demands of a changing marketplace and an increasingly digital, online world. SiteLink Marketplace partners offer tools and technology, such as text messaging, gate security and call centers that integrate with SiteLink software and help make self-storage businesses run smoothly.

Not every self-storage facility operates the same way, and SiteLink offers many ways to run your facility. “SiteLink puts you in control of running your store the way you want,” said Ross Lampe, SiteLink’s President. “We work with SiteLink Marketplace partners so you can shop for the latest and best services available. The SiteLink Marketplace offers something truly unique to self-storage owners.” SiteLink integrations fuel more websites, listing services and call centers than many other management programs today.

“We keep our finger on the pulse of the entire self-storage industry. We can then offer incredible value and flexibility to make SiteLink within reach of self-storage businesses of all shapes and sizes,” said Lampe. “You can count on our team’s innovation, drive and dedication to our clients.”

Read the other articles in our SiteLink Reliability series:  Where’s Your Data? The Scoop on SiteLink Server Load, Security and Uptime and Customer Support is Job #1 – SiteLink Answers Your Calls.