SiteLink Web Edition
Cloud-Based Self-Storage Management Software
SiteLink Web Edition is the preferred choice for single-store and multi-store operators. The most widely used, turnkey software solution includes everything you need to operate your self-storage business including a free eCommerce website.Request Your Full Version Demo Now
SiteLink Web Edition Overview
More than just a single program, SiteLink Web Edition is a complete solution that comprises website integration, anywhere anytime availability, third-party partner integrations, multi-store management, best-in-class accounting and a complete toolbox of features. If you are looking for a turnkey solution for your self-storage business, look no further than SiteLink Web Edition.
Strength In Numbers
Feedback from single-store owners, multi-store operators and REITs turn into product features. Put the collective power of the largest user base onto your PC, smartphone and tablet.
Smarter, Easier Operations
Your store and back-office run smoothly with SiteLink. Automate, analyze and boost profits with SiteLink's flexibility, choice and features.
Freedom Of Choice
SiteLink never locks you into one provider of services like web design, text messaging or credit card processing. Choose from the best technology partners, options and pricing that best fits your business.
Recognized Industry Leaders
The industry crowns SiteLink with awards for best software year after year. More than 13,000 stores choose SiteLink over other software.
Top SiteLink Web Edition Features
Not all software is created equal. We use customer feedback to create a
superior product -- at SiteLink our customers have a voice.
How did your tenants learn about your store? Measure the effectiveness of your advertising with tracking numbers and reporting on every phone call. Use SiteLink's pop-up screen each time the phone rings! The built-in TeleTracker connects with the industry's leading telephony providers of tracking numbers. Analyze the effectiveness of your marketing and convert more inquiries to paying rentals.
Gate System Integration
SiteLink's commitment to technology partners extends to all of the industry's leading access control systems. Call us for help with your access system and satellite or remote operations.
Connect directly with processors using SiteLink Merchant Services for ACH and credit card payments. Enjoy the industry's best reporting, money saving, AVS and PCI Compliance tools. Or, process with one of our third-party technology partners. With SiteLink, you are never locked into one provider.
SiteLink manages your financials and integrates with the accounting software of your choice. Track financials with confidence using cash or accrual basis methods. Manage ancillary items like merchandise, COGS, tenant insurance and other recurring charges. Connect with common accounting programs like QuickBooks, Great Plains, PeachTree, MRI, MAS 90, Yardi and others.
Collect and analyze marketing data to control your marketing spending. Use move-in and exit surveys, Google Maps, marketing reports and the right communication tools - like text messaging, email and customer letters - to keep up with customers. Tailor specials, eliminate waste and rent more.
Professional look and attention to detail have made SiteLink reports the industry standard among accountants, management companies, owners and financial institutions. Relevancy defines SiteLink reports and delivers tangible results. SiteLink's in-house development team and technology partners will create custom reports for you.
As the leading cloud-based system, SiteLink runs cross-browser on multiple platforms. Discover the industry-leading browser-based solution combining real-time reports, SiteLink eSign™ lease audits and a powerful dashboard.
Inquiries And Reservations
Never miss another lead as SiteLink automatically imports them from your website, store, call center and marketing services. Close leads with automatic reminders, text messages, letters and scheduler for appointments and calls. Proven, simple work flows convert more leads to rentals. Rent from your website, call center or by phone with SiteLink eSign™.
SiteLink Price Optimizer
Are you looking for revenue management tools that work for your business and in your market? Optimize unit and tenant rates and boost profits like the REITs. Create your rules for changing rates so current and new tenants always pay the right amount. Use rules, Excel or the SiteLink API to manage rate changes easily.
SiteLink's Corporate Control Center delivers the feature-rich reporting and back-end functionality that make SiteLink a favorite with most of the top 100 operators. Standardize settings for one or multiple stores including user levels, forms, discount plans and revenue management. Control your website's critical policies and settings instantly.
SiteLink's TOTAL Customer Relationship Management (CRM) delivers more leads and boosts conversions to rentals. With CRM, workflows tie prospects and customers to events that trigger emails, letters or phone follow ups. Reach more customers easily and effectively with SiteLink.
Time kills all deals. With SiteLink LeadAlert™, your store receives an automated phone call reminder to follow-up on internet leads as soon as they happen. This game changing feature is free to all SiteLink Web Edition users.
At no added cost to you, capture electronic signatures on leases, letters and forms with SiteLink eSign™. Start using the industry's fastest-growing, hassle-free way to sign more agreements faster at stores, on your website and even by phone. Audit leases from anywhere and cut the cost of filing and storing paper documents.
Rent more by adding reservations, online rentals and SiteLink eSign™ to your website. Create a richer online experience for tenants by adding special and revenue management pricing. With options for both small and large operators, stores using SiteLink convert more online leads to rentals.
SiteLink integrates with industry-leading vendors to offer you choice. Choose among these trusted, long-standing technology partners to get the features, service and rates that fit your business. With SiteLink, you are never locked into one single solution.
Messaging, HTML emails, delivery-confirmed email, custom letters and mail outsourcing guarantee you can always be in touch. Pick the right message at the right time using the best delivery method. Customize any notice including subject lines for best results.
Web Pay & Reserve
From your website, offer online payments and reservations for customers at no extra charge. Join thousands of operators who process credit card and ACH/EFT bank draft payments on their website. Reduce errors and collect more fees with online credit card and bank draft payments. Boost rentals by reserving units online.
Interactive Property Map
The birds-eye-view of your store is a great visual tool for daily operations including move-in, payments, transfers and searches. Mouse-over functions add to the speed and ease-of-use. Print and display your map on additional monitors for tenants to enhance their rental experience.
We offer customer support for software, credit card processing and ACH/EFT because they go together. SiteLink is the only company to service both management software and payment processing under one roof.
The Power of Mobility
SiteLink myHub is a browser-based application and part of SiteLink Web Edition. Experience mobile flexibility and manage your self-storage operation using any computer, tablet or smartphone with an Internet connection. Access real-time reporting, SiteLink eSign™ Console, site walk-throughs and a powerful dashboard to manage your facility on the go.Watch myHub On-Demand Webinar
SiteLink Web Edition Customer Testimonials
SiteLink customers love our self-storage management software. For six years straight,
we have been voted ISS Best Management Software by our peers and customers.
The product is outstanding; it is comprehensive and instinctual to use. The customer service is exceptional.Matthew Heaton, Controller at Chesapeake Resources, Inc.
The SiteLink team was hands on with timing of conversion and executing transfer of merchant services, tenant information, gate codes/interface, and provided an overall world class experience.Peter Phillips, General Manager at Stor Mor
We have been using SiteLink for over 10 years and it has served us well. SiteLink offers a great value and is constantly adding additional features and improving their software. Michael Brady, Chief Operations Officer at WestPort Properties, Inc.
SiteLink Web Edition Frequently Asked Questions
What is SiteLink Web Edition?
SiteLink Web Edition is the turnkey solution to running your self-storage business. SiteLink is actually a family of products and services that operate at your store, on tablets, in a corporate office, on your website and integrates 3rd party vendors offerings. Whether it is simply managing tenant accounts at a single store or tying your business into internet services, SiteLink is the ready to go, out of the box solution.
Who uses SiteLink?
With 13,000 locations served, SiteLink is the most widely used software in self-storage. Besides small and medium sized operators, over 80% of the management companies in self-storage use SiteLink, as does over 70% of the top 100 operators.
What languages does SiteLink support?
SiteLink Standard Edition offers English, Spanish and French.
SiteLink International Edition comprises English, Spanish and French plus Chinese and multiple other languages.
Is SiteLink Cloud Based?
With SiteLink Web Edition, all data resides on SiteLink servers where it is accessed in real time over the internet on your website, on tablets and through browsers using SiteLink "myHub" and by 3rd parties such as call centers and listing services. At stores where speed is important, the SiteLink "Client" also caches data on local PCs.
Can I run SiteLink on a tablet?
SiteLink can be accessed in multiple ways including through a platform-independent browser that runs on tablets.
How is SiteLink priced?
SiteLink is priced by location. It supports as many users as you want for each store location. To make SiteLink affordable for even the smallest operators, it is priced by size of the facility.
For stores with < 250 units, special bundle pricing is available combining an eCommerce website, merchant services and SiteLink Web Edition. SiteLink has never been more affordable.
Whatever pricing model fits your business, all features are included, as are upgrades and help desk support. With SiteLink, you are not locked in by a long term contract. Instead, SiteLink users are billed monthly.
Training and Support
Where are support offices located?
SiteLink has two offices for global service. Support for the Americas, Europe & Africa is located in Raleigh, NC, USA. Support for Australia, Asia & Near East is located in Brisbane Australia.
What are the support hours?
For the Americas, Europe & Africa, normal support hours are M–F 8:00am to 7:00pm EST (GMT-5)
Australasia normal support hours are M-F 8:00am to 4:45pm GMT+10.
After hours support is available by email 24|7|365 for both offices.
What types of training does SiteLink offer?
SiteLink is committed to your company’s success. Ask us about the options we offer.
How do I setup and start using SiteLink?
A member of the support team will be assigned to work with you or your staff to set up SiteLink to work according to your rules. Phone and video conferencing, direct desktop control and profession videos complete the training.
Is there a charge for ongoing training and support?
Unlimited phone support is included the SiteLink Web Edition service. We are well staffed and standing by for your phone call or email.
How is data from my old software converted to SiteLink?
A member of the SiteLink support team will convert your data for you at a mutually agreed upon time. Depending on the software you are currently using, SiteLink will use remote desktop to get a database, reports, or Excel files.
How good are SiteLink conversions?
Since 1999, SiteLink has been perfecting its data conversion tools. With the experience of over 10,000 conversions, the SiteLink support team is expert at converting from other software platforms.
When upgrading from SiteLink StandAlone, is all historical data preserved?
Upgrading from SiteLink StandAlone to SiteLink Web Edition is seamless. All data is converted.
Features and Services
What are the major feature categories SiteLink offers?
Owners discover quickly that they need to do more than just move tenants in and out and take payments. Successful operations in self-storage requires measuring and managing rate changes, internet leads and leasing, tenant notifications and accounting. SiteLink is the complete solution for all of these needs and more. View highlights of a few offerings: Top SiteLink Web Edition Features.
What if my company needs special reports or features?
SiteLink has an in-house Business Intelligence team that will work on your custom needs. SiteLink has a built-in custom report writer and an API to better serve your company's custom reports needs. Batch print, email, process custom reports automatically in Excel, PDF and text formats.
How secure is data in SiteLink?
SiteLink sets the gold standard for data security in self-storage. Each year SiteLink undergoes a rigorous PCI Level-1 certification audit and independent 3rd party penetration tests.
It should go without saying that critical data is encrypted and only transmitted through secure channels. Snapshots of all data is taken and stored every 10 minutes, and backups are stored in multiple locations, on and off site.
Who owns your data?
With SiteLink, you own your data. We don't share your data, and if you choose to stop using SiteLink, while we will be sad to see you go, your data is yours and is accessible.
What is the SiteLink Marketplace?
Having choice among vendors allows you to partner with the providers that best fit your business. The SiteLink Marketplace presents the offerings of vetted technology partners that have a proven history of delivering quality products and services through reliable integrations with SiteLink.Owners who shop the SiteLink Marketplace enjoy peace of mind knowing that these partners offer the level of support and quality products that SiteLink customers have come to expect. View Marketplace categories and vendors: SiteLink Marketplace Integrations