Why Do Self-Storage Customers Leave?
Written by Chuck Vion on July 10, 2014 under Customer Insights & Brand Reputation
If exit surveys aren't a best practice at your store, now is the time to implement them. The Exit Survey in SiteLink Web Edition makes it a smooth process. You no longer need to conduct surveys face-to-face, you don't have to remind yourself to personally send the customer an email, and the customer is able to give honest feedback without influence.
Exit Survey Automation
By scheduling a CRM event in the SiteLink Web Edition set up, an exit survey will automatically be sent to the customer within the time frame you select after the move out. An email with the survey link is emailed to the customer.
It takes the customer less than one minute to complete the survey and submit. This data is stored in SiteLink's servers and available for reporting that can help you assess how to improve operations.
Not knowing why self-storage customers leave is a blind feat. Use the tools SiteLink Web Edition offers to improve your efficiency. There are many. The Exit Survey should not be one to omit.
Related Industry Blogs
Check out other industry blogs related to Why Do Self-Storage Customers Leave?.
Comparison: Tenant Insurance vs. A Tenant Insurance Program
If your initial response is “aren’t they same thing?” then you’ve come to the right place. Let’s begin by discussing risk. Self-Storage Tenant Insurance and a good Tenant Insurance Program both affect risk, but do so in different ways.
Increase Your Self-Storage Revenue and Retain More Cash
Every self-storage operation needs to have a plan in place to manage revenue and that plan needs to be more detailed than sending a rate increase letter on the tenant’s anniversary date.
SiteLink Resource Links
» Industry Webinars » Industry Blog » Conferences & Events » Resource Library » Self-Storage Associations » Essential SEOIndustry Blog Categories
Search blogs by category tags and find the information most important to you.
Top Industry Blog Posts
Self-Service for Self-Storage
Offering a variety of features and rental options, from self-storage kiosks to mobile-friendly websi...
Increase Your Self-Storage Revenue Stream
Based on capacity, airlines charge different rates for the same package of peanuts and the same amou...
Pricing For Profit
As self-storage companies incorporate systematic, dynamic, and data-driven methods into setting move...
Industry Blog Notifications
Register to be notified of future self-storage industry blog articles.
