Why Do Self-Storage Customers Leave?
Written by Chuck Vion on July 10, 2014 under Customer Insights & Brand Reputation
If exit surveys aren't a best practice at your store, now is the time to implement them. The Exit Survey in SiteLink Web Edition makes it a smooth process. You no longer need to conduct surveys face-to-face, you don't have to remind yourself to personally send the customer an email, and the customer is able to give honest feedback without influence.
Exit Survey Automation
By scheduling a CRM event in the SiteLink Web Edition set up, an exit survey will automatically be sent to the customer within the time frame you select after the move out. An email with the survey link is emailed to the customer.
It takes the customer less than one minute to complete the survey and submit. This data is stored in SiteLink's servers and available for reporting that can help you assess how to improve operations.
Not knowing why self-storage customers leave is a blind feat. Use the tools SiteLink Web Edition offers to improve your efficiency. There are many. The Exit Survey should not be one to omit.
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