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SiteLink Web Edition Testimonials
Product Feature: OneSupport

SiteLink customers love our self-storage management software. For eight years straight, we have been voted ISS Best Management Software by our peers and customers. If you want to share a testimony on how you use SiteLink we have a variety of places you can share your review such as Capterra, Google or Facebook.

I cannot say enough good things about SiteLink customer support! The technicians are unparalleled. I have never spoken to anyone who didn’t know every single thing about the software. Every little question I have they totally answer and totally fix the problem for me by talking me through it or by taking control of the computer to show me how. They are all highly professional, very polite, and go above and beyond to answer all of my questions.

SiteLink Web Edition OneSupport

SiteLink has great customer service, available to talk and walk you thru problems. We have new managers on occasion and this feature saves me time.

SiteLink Web Edition OneSupport
Peter Phillips
Stor Mor
General Manager

The SiteLink team was hands on with timing of conversion and executing transfer of merchant services, tenant information, gate codes/interface, and provided an overall world class experience.

SiteLink Web Edition OneSupport
Krissy Winther
District Manager

Our company converted all of our 3, soon to be 4, facilities to SiteLink from various other software and there is absolutely no comparison. From customization, ease of use, convenience and an outstanding sales and support staff SiteLink truly is a superior product. We are continually grateful to them for helping us move our business forward.

SiteLink Web Edition OneSupport

The product is outstanding; it is comprehensive and instinctual to use. The customer service is exceptional.

SiteLink Web Edition OneSupport

We are new users to SiteLink and we recently opened our storage business. The software is powerful and easy to use. The experience with the SiteLink customer support desk has been great. The support staff are very knowledgeable and friendly. Several times they have connected to our system and answered our questions by showing how its done. We evaluated several software vendors in our selection process and are very pleased we made the right decision to go with SiteLink.

SiteLink Web Edition OneSupport
Mikki Eldridge
Stor All
Director of Operations

We have used Site Link over the past 10 years. I love the software, I use it everyday as Director of Operations. It is very user friendly for my managers, and the tech support is very helpful.

SiteLink Web Edition OneSupport

Love the web-based software - easy to use. Tech support is great, I take comfort in knowing I just have to pick up the phone. Olivia said I'd love it - just go at it a little at a time. That has worked well. Thank you Olivia.

SiteLink Web Edition OneSupport

I would just start by saying the SiteLink staff and support is what sold the product. They were very patient with us in training our staff and helping during the implementation. The installation went very smoothly and was there to help with any questions. Post implementation their support staff is always very responsive and helps my staff the first time without additional follow-up calls. Overall the product is easy to use and flows well. I like that it is on their servers, which are backed up, so we do not have to worry about losing data if anything happens to our PC. I like the ability to sign on from home to look at reports. I have recommended this software to friends and family that are in the Self Storage business.

SiteLink Web Edition OneSupport

I have been using SiteLink for 12 years, and it wasn't until about one year ago that I went from SiteLink Stand Alone to SiteLink Web Edition. I should have made the change sooner, but I, Amy Cardinale was hesitant to make the change until my son joined our company. He has a degree in computer science, and he told me that I had to get in the 21st century to stay competitive.

I absolutely love SiteLink! It all began when I met Bob at the one and only show I attended years ago, his personality and salesmanship was great. I felt comfortable because he told me SiteLink has great tech support. He was right. People like James and Steve are fantastic. When I call tech support, I know that I am talking to someone at SiteLink and not at an outsourced company in another continent, which means that the tech support person knows what they're doing. Tech support is the number one reason I stay with SiteLink.

The second reason I stay with SiteLink is because it's very user-friendly. Everything I need is self-contained in the program and it makes operations so much easier. Reports are concise and they keep me up-to-date with my operations. They give visibility to changes that need to be made to maintain high occupancy. Also, getting on board with SiteLink is very easy. Just for kicks, I shopped around to compare SiteLink to other programs, and I found that there just isn't any comparison. All around SiteLink is a great program.

My 2015 self-storage prediction is that we will see many new self-storage facilities pop up. I am on 9-acres with 700 units and over 500 tenants, and I am always 95% full. Our second location that uses SiteLink is a 20,000 square foot warehouse that stores upper scale cars, boats, trucks -- and it is also running at 95% full. New companies that are on the horizon should definitely choose SiteLink. It will be a big asset to get their business up and running much quicker.

SiteLink Web Edition OneSupport

I love SiteLink! I switched to SiteLink from another software. Quick response from SiteLink support (when rarely needed). Through the years of transitioning to the web edition, Bob was always responsive to my requests/suggestions- adding some of them to the programming as early as 1 day later! Today, Tavis politely provided very helpful information on the lesser-used features that are available. Great program. Great service!

SiteLink Web Edition OneSupport

We just started using SiteLink, still in the set-up process so the tech support is really important. We had been using a 20-year-old program the best we could. We are excited to get the set-up completed. It will definitely make our jobs much easier.

Thanks to all you techies for your help, I'm almost there.

SiteLink Web Edition OneSupport
SiteLink Web Edition

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