SiteLink customers love our self-storage management software. For eight years straight, we have been voted ISS Best Management Software by our peers and customers. If you want to share a testimony on how you use SiteLink we have a variety of places you can share your review such as Capterra, Google or Facebook.
I worked with representatives from both SiteLink software and SiteLink Merchant Services on a software transition of our newly acquired facility in Ohio. I cannot say enough about how positive of an experience I have had working with them both. They have both been incredibly proactive and responsive throughout the process and, perhaps more importantly, have both been friendly, energetic, enthusiastic and patient during a somewhat complex and convoluted process. I can’t recall having such an enjoyable and easy time working with two individuals in a business setting before
SiteLink has been a blessing from day one, everyone from software sales to merchant services has been incredible. The tech staff spent a couple hours just helping me get the demo installed on my computer before I had spent one dime with them, really shows a level of commitment when I had not even paid for anything yet. We are one month in with our new facility and SiteLink has been an ease and techs are just one phone call again. I would highly recommend to any other operators of any size.
We have been using SiteLink Web Edition and Corporate Control Center for years. When they said they had become merchant service providers, we were immediately intrigued by the idea. We thought we'd give it a try with a handful of new acquisitions, I mean - why not? We had such a positive experience that we chose to move all our merchant services to SiteLink.
The biggest advantage of using SiteLink and SiteLink Merchant Services is the seamless usage. What I mean about that is...if a transaction doesn't record properly in SiteLink, or on a tenant's card, there is no ability for finger pointing between Management system and Merchant supplier, no back and forth - SiteLink just handles it. And I must say, we haven't even had any instances of that - our prior Management System and Merchant supplier would send us back and forth so many times that we would just give up and manually record or refund to make it right. We've seen a lot of systems over the years, as we acquire and take on previous systems and convert them. We now convert to SiteLink - Day One! We also smile to ourselves when we learn a selling location is already ON SiteLink, we know our lives are going to be so much easier. The SiteLink team is top-notch, they not only know what THEY are doing, they are not satisfied until WE know what we are doing - quite a feat for a technology company! Unsurpassed!! As far as conversions go - SiteLink does it all - easy peasy.
Went from SiteLink's desktop version to web-based with card processing. Web-based is a little different from the desktop version, but it is all good. SiteLink Merchant Services credit card processing is so much faster--yay! Customer Service is, as always, outstanding.
I have been working with SiteLink Merchant Services team since September 2015 to current and I am extremely impressed with the prompt reply to email and phone calls. If they feel a call can get to a solution faster, they are on it.
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What People Think
From built-in card processing and eSign to website integration and other API connections, SiteLink have delivered the tools we were missing to advance our business.
Mike Wilson, Managing Director at Smart Storage Ltd
Don’t worry, your SiteLink Web Edition experience won’t change. Nothing about how you operate your business is impacted by this update. This change allows us to Do More for our clients by bringing all of our great products under one Storable roof.