Safeguard Self-Storage Success Story

Kurt Kleindienst, Vice President of Revenue Initiatives at Safeguard Self-Storage

Safeguard Self-Storage

At first, the decision to convert software seemed hard. We were afraid of losing time and data. We searched for software for a year and tested different systems for several months. Our program has to be powerful enough to integrate with our partners.

What Safeguard Self-Storage Was Facing

Before SiteLink we were using a make-shift solution that we built ourselves that housed 60 different stores, each of them having their own database and setup. Our networks weren't able to talk to one another and anytime we wanted to make updates to our system we had to do the same update 60 times. You can imagine our headaches.

The SiteLink Solution

SiteLink imported information from our old system accurately and converted 60 stores in one week. I think that's a world record! The technical support staff expedited the process and made the transition easy.

The training program consisted of webinars, phone support, online videos, conference calls and Go To Meeting sessions. SiteLink-driven raining taught our managers how to use the program quickly. We insisted on training our managers because we only ran SiteLink in parallel with our old software for two weeks.

Integrating credit card processing was easy. The same is true for our Internet Listing Services (ILS) and overflow call center.

SiteLink Multi-Facility Communications

Today, we instantly communicate with all of our facilities through the Corporate Control Center. We are saving an incredible amount of time. with our old software, configuration changes would take days. Now, the Corporate Control Center lets us adjust pricing and other settings at all our stores within minutes. We control which vendors, such as ILS and third-party call centers have access to our unit availability and rates. Online and corporate reporting, ease of use, real-time communication and vendor integrations are invaluable assets.

Converting software can be a large undertaking. With SiteLink, the transition was quick and easy. SiteLink has raised the efficiency and success of Safeguard Self-Storage.