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How do I run a Live Update?
SiteLink regularly updates your software with new features and bug fixes, so running updates whenever they are available will help you ensure the best experience using your software. Before Quarterly Releases, we will notify you of the upcoming release so that you can leave SiteLink running overnight in order to apply the…
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.NET 4.8 Framework Updates - an FAQ
In December 2019, we'll be migrating SiteLink to the newer .NET 4.8 Framework. That means that any computers running SiteLink will need to update to .NET 4.8 as well to continue using SiteLink. We're sure this brings up some questions, so we've put together this FAQ for you. Why is SiteLink upgrading to .NET 4.8? We care…
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How to mark a unit as unrentable in SiteLink Web Edition
If you need to mark a unit as unrentable and remove it from available units while it is vacant, you can easily do so from the Unit Notes section. Additionally, if you know an occupied unit needs to be marked Unrentable when a tenant vacates it, you can do so during move-out. This saves you the time of using the Modify…
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How do I process a merchandise return in MyHub?
To process a merchandise return: * In the Operations menu on the main page of MyHub, click the Merchandise dropdown. * Select Merchandise Return. * On the next screen, select the receipt you’d like to refund and click Next. * The payment receipt will appear. At the bottom, click Select items to refund. * On the next…
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How do I change tax on rent, fees, merchandise etc?
Log into SiteLink Web Edition and click Setup. Then, click Charges. On the Charges screen, you will see a list of all of your different fees including rent. Click on the charge you need to apply tax to and then click Edit on the right-hand side. On the Edit screen, enter tax in either Tax #1 or Tax #2 to reflect the tax…
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How do I edit rent?
From the Company page in SiteLink Web Edition, click Edit Rent in the bottom right corner. A list of your units will appear. You can select either an empty or occupied unit. If the unit is occupied, you can change the standard rate of the unit, the current rent for the tenant or both. Select one or more units by clicking…
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How do I reprint a letter? [SiteLink Web Edition]
If you need to reprint a past due letter or invoice, check out this article for instructions. 1. In SiteLink Web Edition, click on Company and then Forms. 2. From the next screen, choose the form you want to print from the list on the left and the tenant you want it to apply to from the Select Tenants list in the middle.…
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How do I reprint past due letters or invoices? [SiteLink Web Edition]
If you need to reprint a letter other than a past due letter or in click here for instructions. Reprint a past due letter 1. In order to reprint a past due letter, you first need to reverse the past due notice for the customer/s. From the Operations screen in SiteLink Web Edition, click Tasks and Letters. Click Reverse:…
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How do I add or edit merchandise? [SiteLink Web Edition]
SiteLink allows you to set up your inventory of merchandise and also keeping track of your stock levels. Follow the instructions below to add or modify merchandise in SiteLink. Log into SiteLink Web Edition and navigate to Site Setup and then Merchandise. In the Inventory screen, click Add on the far right. On this screen,…
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How do I link and unlink units? [SiteLink Web Edition]
Most tenants who rent multiple units prefer to have them linked together so that they will receive one invoice for all of their units. If the tenant is setup on autobill, they will be charged once for all units. When the same tenant rents multiple units in SiteLink they will be linked together by default (and when…
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How do I reverse a move-out?
In rare cases, a user may accidentally process a move out on the wrong unit. If this happens, you will be able to reverse a move out with some exceptions. The most common reasons you may not be able to reverse a move out are (but not limited to): * Move out as a result of a transfer * If a refund was issued * It has been…