Six Questions to Ask During a Self-Storage Facility Audit

Audits can help you discover major problems, and can help you immediately correct them so they are not prolonged. As much as we may not like to face the reality of theft, audits can serve as a deterrent to possible future theft by managers. Often theft and inefficiencies occur because employees believe that they are not being supervised.

6 Questions To Ask During An Audit

An important part of any audit is to ask a lot of questions to inquire how and why certain activities are handled.

1. Are your procedures and processes clearly defined to the manager?
2. Are they being followed?
3. Do managers stop part- time employees from following up with past due tenants?
4. Do trends show your cash decreasing over time?
5. Are credits increasing?
6. Are charges and units being deleted?

Conduct frequent walk-through's of your facility and compare them to your occupancy reports. Findings may reveal that rented units do not show in SiteLink.

Understanding why things like credits, discounts, and deletions are created will help give you an overall view of facility performance.

Also important to note is that SiteLink eSign™ (electronic signature capture and electronic lease) gives you the ability to conduct lease audits since the lease is digitally archived for up to seven years after a move out.

To learn more about how to use the audit functionality within SiteLink and other support related information, view the SiteLink On-Demand Support Webinars.