SiteLink Customers Reap Benefits of Investment in Service

Hurricane Mathew Hit North Carolina Hard, But Preparation Pays Off

Raleigh, NC. October 14, 2016 — SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, wants to thank all those who reached out with concern over Hurricane Matthew which caused epic rain and flooding in North Carolina. We appreciate the well-wishes and support. Wind and rain hit the Southeast hard but judging by SiteLink’s readiness, its users never knew.

Even though there were widespread power outages around the SiteLink headquarters, the staff of seventy, including twenty-four customer service representatives, provided uninterrupted customer support.

Powerful generators kept the office phones and computers running. The investment in reliable backup equipment allowed the SiteLink office to operate continuously without interruption, even after losing external power.

Eric Lewis, SiteLink’s Customer Support Manager, worked hard to ensure the entire building continued to function: “For a Monday and with power outages, customer support was still able to answer calls,” said Lewis. “The average wait time for callers remained below the current monthly average of 1 minute and 16 seconds.” Planning and investment in state-of-the-art backup and call center equipment let SiteLink maintain and exceed its level of service and ensure its customers’ uninterrupted operation.

Customer data for SiteLink Web Edition is securely stored at first-class data centers, not the SiteLink office. The SiteLink office is in a different location than those data centers. The data centers have their own backup power and use location redundancy to ensure the flow of data. Since its launch in 2006, SiteLink Web Edition has not had unscheduled downtime.

All users should subscribe to SiteLink’s status webpage, http://status.sitelink.com. Status alerts and emails keep subscribers abreast of problems such as internet outages that interfere with reliable and fast SiteLink operation at their stores.

Along with a commitment to provide robust self-storage management software, SiteLink invests heavily in support staff and infrastructure to provide a very reliable experience.

SiteLink again would like to thank everyone for their concern; the SiteLink office weathered the storm better than most. If you would like to learn about the disaster relief efforts in North Carolina or pledge support, please visit https://www.ncdps.gov/hurricane-matthew/hurricane-matthew-disaster-assistance for more information.

Learn more about SiteLink self-storage management software at SiteLink.com.